HELP/FAQ
Please select a category from the above navigation.
Navigation
Click on Log In. Enter your Username and Password. If you forgot your password or need help logging in, you can click the FORGOT PASSWORD link or you can call customer service at 800-964-8240, or contact us through our online Contact page.
To log in you must have 'cookies' enabled.
If you enter the wrong username and password too many times, the system will not allow you to try anymore. If this happens, please wait 2 hours before trying to log in again.
If you want to remove someone from your Favorites, start at Members Home. Under Your Favorites click on the All button. Listed there you will see everyone you added to your Favorites. click on the box over the Red Heart to select the user you want to delete. Then click on 'Delete Marked Records'.
You can block a member by visiting their profile. On the right hand side you will see a link that says.. REPORT MEMBER. Once you report this member to us with a description of why you are reporting him/her this member will be placed on your blocked list. We will also investigate your report and take the proper steps to ensure that the dispute is handled quickly and efficiently.
If you are having trouble uploading your photos, please be aware of the following limitations. We only accept JPEG, GIF and PNG file types. There are no limits on an image's dimensions (width and height), however the file size can be no larger than 350k. The file name can only contain letters and numbers; no spaces or other characters allowed.
Following these specifications, you should be able to upload your pictures with no problem. If you are still having trouble, please send an email to customer service or contact us at 800-964-8240
